Privacy Policy for Rimefire Cooking

At Rimefire Cooking, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and store the information you provide when interacting with our site and services. We adhere to the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services, including the sale of premium grills, specialty spices, outdoor cooking accessories, gourmet food kits, BBQ tools, and grilling workshops.

• Personal Identification Information: This includes information you voluntarily provide when making a purchase, registering for an account, subscribing to our newsletter, or signing up for a grilling workshop. This may include your name, shipping address, billing address, phone number, and email address.
• Transaction Data: Details about products and services you have purchased from us, including payment information (note: complete payment card details are not stored on our servers but processed securely by third-party payment processors).
• Technical Data: Information gathered automatically when you visit our site, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site, products, and services, including browsing patterns and product interests.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

Your information is used for various purposes to operate our business and provide you with excellent service:

• To Process Orders: To fulfill purchases of grills, spices, accessories, and gourmet food kits, manage payments, and arrange for delivery.
• To Manage Your Account: To register you as a new customer, manage your account, and provide customer support related to your purchases or workshop registrations.
• To Deliver Services: To facilitate your participation in grilling workshops and ensure you receive relevant information about these events.
• To Improve Our Offerings: To analyse customer preferences, understand product demand, and enhance our product range and workshop content.
• For Marketing Communications: With your consent, to send you newsletters, promotional offers, and information about new products or upcoming workshops that may be of interest to you.
• For Security and Fraud Prevention: To protect our site, customers, and business from fraudulent transactions and other illicit activities.

3. How We Share Your Information

We may share your data with trusted third parties for specific purposes:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, web hosting, marketing). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by a legal process or governmental request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We take the security of your personal data seriously. We implement robust technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes using secure servers, encryption for sensitive data transfer, and regular security audits.

5. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

6. Cookies

Our site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our site, remember your preferences, and improve our services. You have the option to accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.

7. Links to Other Websites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Rimefire Cooking
• 17 Regent Terrace, Unit 3A
• Edinburgh, Scotland, EH7 5BL
• United Kingdom